Politique d’expédition
Shipping Policy
Pacific Pet Solutions
Last Updated: October 21, 2026
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Overview
At Pacific Pet Solutions, we are committed to providing a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
By placing an order with Pacific Pet Solutions, you agree to the terms outlined in this policy. -
Order Processing Times
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days exclude weekends and statutory holidays.
During busy periods, holidays, sales events, or periods of high order volume, processing times may be longer than usual.
You will be notified if a significant delay affects your order.
Special order items (marked "SPECIAL ORDER ITEM" on the product page) are ordered in for you and typically ship within 1–4 weeks. Your payment card is charged at checkout for special order items. -
Shipping Destinations
Pacific Pet Solutions primarily serves customers within Canada.
Shipping availability may vary depending on the product, destination, and carrier restrictions. If we expand our shipping destinations, additional terms and delivery conditions may apply.
Some products may not be eligible for delivery to certain locations due to size, weight, temperature requirements, or carrier restrictions. -
Shipping Rates
Our shipping rates for orders within Canada are simple and flat:
Standard shipping: Calculated rate per order.
Orders of $99.00 or more: FREE standard shipping.
Express shipping: Calculated rate per order.
Your shipping cost is shown at checkout before you complete your purchase, and the rate you see is the rate you pay — there are no additional shipping charges after checkout.
Rates for destinations outside Canada, where available, are calculated at checkout by the carrier based on the delivery address, package weight and dimensions, and the shipping method selected. -
Estimated Delivery Times
Delivery times depend on your location, selected shipping method, and carrier.
As a general guide, estimated delivery times may be:
Local deliveries: 1–3 business days after dispatch.
Other Canadian destinations: 3–10 business days after dispatch.
Remote locations: Additional time may be required.
These are estimates only and are not guaranteed delivery dates. Weather conditions, carrier delays, customs procedures where applicable, and other circumstances may affect delivery. -
Tracking Your Order
When tracking is available, a shipping confirmation email containing your tracking information will be sent once your order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the package.
If you have not received tracking information within a reasonable period after dispatch, please contact our customer service team. -
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional delivery fees or other arrangements may be necessary if an order cannot be delivered because of incorrect or incomplete information, subject to applicable law. -
Delayed, Lost, or Damaged Shipments
Although we work to ensure orders are shipped promptly, delays can occur during transit.
If your order appears to be lost, significantly delayed, or damaged upon arrival, please contact us with your order number and any relevant photographs or tracking information.
We will work with the shipping carrier to investigate the issue and determine the appropriate next steps.
Nothing in this policy limits any rights you may have under applicable consumer protection laws. -
Marine, Aquarium, and Live Products
If Pacific Pet Solutions offers live fish, corals, invertebrates, aquatic plants, or other live aquatic products, additional shipping requirements may apply.
These may include specialized packaging, temperature-controlled handling, restricted delivery locations, and specific delivery arrangements.
Customers should ensure that someone is available to receive live shipments promptly and follow any care instructions provided.
Any special shipping charges, delivery restrictions, or live-arrival guarantees will be disclosed in the relevant product listing or a separate policy before purchase. -
Shipping Restrictions
Certain products may be subject to transportation, safety, or carrier restrictions. We reserve the right to refuse or cancel shipments that cannot legally or safely be delivered to the requested destination, subject to applicable law.
If an order cannot be shipped, we will contact the customer and arrange an appropriate refund where required. -
Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate requests before an order has been processed or shipped, but changes cannot be guaranteed.
Orders that have already shipped may be subject to our Refund and Return Policy. -
Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Business Name: Pacific Pet Solutions
Customer Service Email: canadapetsolutions@gmail.com
Phone: +1 236-863-9400
Website: Petsolutionscanada.ca
Mailing Address: 22437 121 Ave, 114, Maple Ridge BC V2X 8R8, Canada
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
Thank you for shopping with Pacific Pet Solutions. We appreciate your support and look forward to serving you and your pets!