Conditions d’utilisation

Terms of Service
Pacific Pet Solutions
Last Updated: October 12, 2026

1. Overview
   Welcome to Pacific Pet Solutions. These Terms of Service govern your access to and use of our website, online store, products, and related services.
   By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
   In these terms, "we," "us," and "our" refer to Pacific Pet Solutions, and "you" and "your" refer to our customers and website visitors.
2. Eligibility
   By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you. If you are using our website on behalf of another person or business, you confirm that you have authority to accept these terms on their behalf.
3. Products and Services
   Pacific Pet Solutions offers pet-related products and supplies. We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.
   However, product colours, packaging, sizes, and appearances may vary slightly from images shown on our website.
   We reserve the right to modify, discontinue, or limit the availability of any product at any time, subject to applicable law.
4. Pricing and Payments
   All prices will be displayed in the currency indicated at checkout. Applicable taxes, shipping fees, and other charges will be shown where required before you complete your purchase.
   We reserve the right to correct pricing errors, inaccurate product information, or other mistakes. If an error affects an order you have placed, we will take appropriate steps in accordance with applicable law.
   Payment must be completed using the payment methods offered at checkout. Orders may be delayed or cancelled where payment cannot be authorized or processed, subject to applicable law.
5. Orders and Order Acceptance
   Placing an order constitutes an offer to purchase the selected products.
   An order confirmation email does not necessarily mean that your order has been accepted for fulfilment. We reserve the right to refuse or cancel orders where permitted by law, including in cases of suspected fraud, inventory issues, or pricing errors.
   If payment has already been collected for an order that is cancelled, we will arrange an appropriate refund where required.
6. Shipping and Delivery
   We aim to process and ship orders within the estimated timeframes displayed on our website.
   Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Delays may occur due to shipping carriers, weather, customs, supply shortages, or other circumstances beyond our reasonable control.
   Customers are responsible for providing accurate shipping information. Additional charges or delivery complications resulting from incorrect addresses may apply where permitted by law.
   Any applicable shipping fees, delivery restrictions, and estimated delivery times will be communicated during the ordering process.
7. Returns, Refunds, and Exchanges
   Our returns, refunds, and exchanges are governed by our separate Refund and Return Policy, which should be reviewed before making a purchase.
   Certain products may be ineligible for return due to hygiene, safety, condition, or other legitimate restrictions, provided those restrictions comply with applicable law.
   Nothing in our return policy or these terms limits any rights or remedies you may have under applicable consumer protection laws.
8. Responsible Use of Products
   Customers are responsible for using products according to the manufacturer's instructions and any applicable safety guidelines.
   Pet products should be selected with consideration for the animal's species, size, age, health, and individual needs.
   Unless expressly stated otherwise, our products and website content are not intended to replace professional veterinary advice. If you have concerns about your pet's health or the suitability of a product, consult a qualified veterinarian.
9. Website Use and Prohibited Activities
   You agree not to:
   Use our website for unlawful, fraudulent, or deceptive purposes.
   Attempt to interfere with the security, functionality, or operation of our website.
   Copy, reproduce, distribute, or commercially exploit our website content without permission, except as permitted by law.
   Submit false, misleading, or unauthorized information.
   Introduce malicious software or attempt unauthorized access to our systems.
   We may restrict or suspend access to our website where reasonably necessary and permitted by law.
10. Intellectual Property
    All website content, including our business name, logo, graphics, product descriptions, photographs, designs, and other original materials, is owned by or licensed to Pacific Pet Solutions unless otherwise indicated.
    You may not reproduce, modify, distribute, or use our intellectual property for commercial purposes without our prior written permission, except where permitted by law.
11. Third-Party Services and Links
    Our website may contain links to third-party websites or use external services, including payment processors and shipping providers.
    These third parties operate under their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by law.
12. Privacy and Personal Information
    We collect, use, and disclose personal information as described in our Privacy Policy and in accordance with applicable privacy laws.
    By using our website, you acknowledge that you should review our Privacy Policy to understand how your information is handled.
    We take reasonable steps to protect personal information, but no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Limitation of Liability
    To the extent permitted by applicable law, Pacific Pet Solutions will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
    Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights, statutory warranties, or remedies that cannot legally be waived.
14. Indemnification
    To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website or your violation of these Terms of Service, except to the extent those losses result from our own negligence, misconduct, or other circumstances for which we are legally responsible.
15. Changes to These Terms
    We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal obligations.
    The updated version will be posted on our website with a revised "Last Updated" date. Changes will apply as permitted by applicable law and will not remove rights that have already accrued to you.
16. Governing Law
    These Terms of Service are governed by the laws applicable in the province or territory where the relevant legal requirements apply, together with applicable federal laws of Canada.
    Nothing in these terms is intended to deprive consumers of mandatory protections available under the laws that apply to their transactions.
17. Contact Information
    If you have questions about these Terms of Service, please contact us:
    Business Name: Pacific Pet Solutions
    Email: canadapetsolutions@gmail.com
    Phone: +1 236-863-9400
    Website: Petsolutionscanada.ca
    Business Address: 22437 121 Ave, 114, Maple Ridge BC V2X 8R8, Canada
    Thank you for choosing Pacific Pet Solutions. We appreciate your business and look forward to serving you and your pets.